Terms

Rules and regulations OSADA TATRA LOFT

I. General provisions

These Terms and Conditions set out the conditions under which you can book and rent accommodation in the selected cottage. Making a reservation is tantamount to accepting the provisions of the Terms and Conditions. The agreement between the Client and the Lessor shall be concluded at the moment of making a reservation on-line, by e-mail or by phone.

II. Booking

  1. In order to make a reservation, the client books a stay for the selected period. A confirmation of the initial flat reservation will be sent to the client’s e-mail address. In the absence of confirmation of payment of the deposit as specified in the confirmation of the reservation, the Lessor retains the possibility of cancelling the reservation.
  2. The booking confirmation sent by the intermediary includes:
    • the date of the client’s stay
    • the amount due for rental
    • information concerning the amount of the deposit
    • bank account details
    • general conditions of reservation
  3. Upon receipt of the deposit for the booking, the client will receive an e-mail confirming the payment and the contact details of the person at reception responsible for handing over the keys to the Cottage. The deposit – as defined – is non-refundable under Article 394 of the Civil Code.
  4. A deposit is required to guarantee a booking with flexible booking conditions:
    • 30% of the booking value at the time of booking.
    • 70% of the booking value 14 (low season) or 30 days (high season and special dates) before scheduled arrival.
    • If you make a booking for a shorter period before your planned arrival, we will take a 100% deposit.
    • Reservations may be cancelled at no cost up to 14 days prior to arrival. After this date, 100% of the deposit paid is charged.
    • For stays planned in high season and special dates (e.g. holidays, long weekends, New Year’s Eve), reservations can be cancelled at no cost up to 30 days before arrival. After this date, 100% of the deposit paid is charged.
    • In the event of cancellation, the prepayment will be refunded within 7 days of the cancellation notification.
  5. Non-refundable offer aimed at those determined with no possibility of cost-free cancellation or modification, but with a guarantee of a lower price.  A reservation fee of 100 % of the booking value is required.

III. Terms and conditions of the lease

  1. The rental of the cottage, includes all charges for utilities, disposable items included in the equipment of the flat (cleaning products and toiletries) and general services available to guests of the facility.
  2. Check-in begins at 16:00 on the day of arrival and ends at 11:00 on the day of departure.
  3. The early availability of the house on the day of arrival depends on the current occupancy of the property and is considered on a case-by-case basis by the Lessor. Irrespective of the Lessor’s goodwill, he does not guarantee early check-in on the day of arrival in advance. In order to obtain the guarantee from the Lessor, an individually determined amount must be paid for the early rental of the Cottage.
  4. Extension of a Hotel night shall depend on the current occupancy of the facility and shall be considered on a case-by-case basis by the Lessor. Irrespective of the Lessor’s goodwill, the Lessor does not guarantee an extension of the Hotel night on the day of departure in advance.  In order to obtain the guarantee from the Lessor, an individually determined amount must be paid for a later check-out.
  5. The Landlord shall provide services in the selected Cottage in accordance with its category and standard. In the event of any complaints regarding the quality of the services, the Guest is requested to report immediately to the Landlord’s service office.
  6. The Client is obliged to immediately notify the Landlord of any incidents that may expose the owner of the premises to material damage or endanger the safety of other Guests on the premises.
  7. The customer may only use the cottage for residential purposes and may not sublet it further.
  8. Children under the age of three, sleeping on a bed with an adult or in their own cot and not requiring bedding, do not pay any charge for their stay. Other children are charged according to the booking conditions.
  9. In the area of the village of Ząb there is a local tax of PLN 2.00 per person per night, which is not included in the price of the stay.
  10. The customer is entitled to a free parking space on the premises as part of the booking in selected cottages. The Manager is not responsible for damage or loss of a car or other vehicle belonging to a Guest left in front of the building or in an unguarded car park.
  11. Check-in after 22:00 and check-out before 8:00 should be notified in advance and arranged with the resident in charge of handing over/collecting the keys. Arrival/departure between 22:00 and 8:00 is charged an additional fee of 80 PLN.

IV. Customer Responsibilities

  1. The actual number of persons to be accommodated in the cottage shall be limited to that stated in the booking confirmation. The client shall inform the Lessor of any change to the number of persons staying in the rented cottage.  If the cottage is not used in accordance with the booking conditions, the Lessor may refuse to check in and to issue keys to the booked cottage. In such a case, the client shall be obliged to pay the full amount of the reservation.
  2. The client is obliged to inform the accommodation provider of the additional person before the situation occurs. The accommodation provider reserves the right to refuse to accommodate additional persons if their total number exceeds the technical capacity of the house. Additional persons will be charged 100 PLN/person/day.
  3. The customer undertakes to observe the principles of good neighbourliness. On the premises, the curfew is from 22:00 to 06:00. Failure to observe the curfew will result in the client having to leave the premises immediately without a refund of the amount paid.
  4. The Client and his/her Guests shall be responsible for any damage they cause to the rented cottage, public areas as well as to the Property and shall notify the Landlord immediately of any damage and undertake to pay for it.
  5. The Guest is obliged to show the Resident a document with a photograph confirming the Guest’s identity. If the Guest refuses to show the document in a way that allows check-in, the Resident is obliged to refuse to issue the room keys.
  6. It is the customer’s absolute responsibility to observe the fire regulations on the premises.

V. Additional services

  1. Pets are not accepted.
  2. A cot is available at an additional cost of PLN 20 per day.
  3. The loss of keys to the flat will result in a charge of PLN 200.

VI. Changes to reservations

  1. Modification of a booking after it has been made is only possible by individual agreement with the landlord. Confirmation of a booking modification takes the form of an e-mail confirmation.
  2. If the Guest shortens his/her stay, we will not reimburse the unilateral cancellation of the contract.

VII. Transfer of client rights and obligations to another person

The client may transfer all the rights to which they are entitled under the booking to another person if that person also takes over all the obligations resulting from the booking. In this situation the Lessor shall be immediately notified of the change of the Reservation Holder, specifying the personal data of the person who takes over the rights and obligations resulting from the contract. The person taking over the reservation shall then be obliged to confirm this fact by e-mail, modifying the reservation with the necessary personal and payment data.

VIII. Force majeure

  1. The parties may avoid liability for non-performance or improper performance of the concluded contract if it is due to a force majeure event.
  2. For the purposes of the contract, “force majeure” shall mean any event preventing the performance of an obligation which is beyond the control of the parties, could not have been foreseen by the parties at the time of concluding the contract and could not have been prevented, including but not limited to: acts of nature, state of emergency, state of war, new legislation or administrative decisions, technical failures affecting the performance of this contract and/or any other event of a similar nature. Where, the occurrence of such events will prevent either party from properly performing the contract. The party seeking a waiver of liability pursuant to para. 1 above, must immediately notify the other party in writing of the occurrence of a force majeure event justifying such a waiver.

IX. Applicable law

The law applicable to disputes between the owner and the customer is Polish law. Disputes shall be settled by the court having jurisdiction over the registered office of the Lessor.

X. Processing and protection of personal data

We would like to inform you that data from bookings made, P.H.U. “WALDEX” Waldemar Pawlikowski, as an administrator, will process them to the extent necessary for registration purposes, to fulfil legal obligations (including tax obligations), and to secure its own legitimate interests in the form of vindication of possible claims of property and non-property nature and defence against possible claims of other persons. We inform you that you have the right to access, rectify, delete or restrict processing of your personal data, the right to object to the processing of your personal data, and the right to data portability. Please be informed that the provision of the above data is necessary for the fulfilment of booking purposes. If you do not provide this data, it will not be possible to fulfil the registration purposes. We inform you that in relation to the processing of your personal data, you have the right to lodge a complaint to the President of the Office for Personal Data Protection (ul. Stawki 2, 00- 193 Warsaw).

Landlord:

P.H.U. “WALDEX” Waldemar Pawlikowski Małe Ciche 32b, 34-531 Murzasichle NIP: 736-111-18-07

Procedure for handling complaints for OSADA TATRA LOFT by individual customers

  1. Landlord: P.H.U. “WALDEX” Waldemar Pawlikowski, Małe Ciche 32b, 34-531 Murzasichle, NIP: 736-111-18-07 (hereinafter: “OSADA TATRA LOFT”) shall consider complaints submitted by Customers in the manner and within the time limits specified in this Procedure, unless the legal relationship (e.g. contract) linking the Customer with the Tatra Loft Settlement provides otherwise.
  2. For the purposes of this procedure, the “Customer” shall be deemed to be a consumer within the meaning of the Act of 23 April 1964 of the Civil Code (Journal of Laws 2014, item 121) using the services provided by the TATRA LOFT Settlement, making a Complaint.
  3. For the purposes of this procedure, a “Complaint” shall be deemed to be a statement by the Customer made in writing or sent by e-mail (irrespective of the name/title of the letter) addressed to Osada Tatra Loft, which concerns a violation of the Customer’s rights arising in connection with the use of the services offered by Osada Tatra Loft. The Complaint should contain data allowing for the unambiguous identification of the Customer, as well as data enabling contact with the Customer and the subject of the Complaint (precise description of the Customer’s objections).
  4. Complaints in writing should be sent to the following address: P.H.U. ” WALDEX” Waldemar Pawlikowski, Małe Ciche 32b, 34-531 Murzasichle. Complaints in electronic form should be sent to the following e-mail address: kontakt@tatraloft.pl
  5. The Customer should report the Complaint as soon as possible after becoming aware of the circumstances giving rise to the concern, in order to handle the Complaint fairly and efficiently.
  6. Tatra Loft Settlement will, upon receipt of the Complaint, take action to resolve the Complaint. An authorised employee shall have the right to contact the Customer in cases requiring the establishment of facts with the participation of the Customer or obtaining additional information necessary for the proper handling of the Complaint.
  7. Complaints are dealt with in writing (or in the form of an e-mail in response to a Complaint so sent).
  8. The response to the Complaint will include:
    a) the grounds in fact and in law, unless the nature of the objections raised does not require it,
    b) information on the problem reported, indicating the relevant passages of the contract or regulations applicable on the premises, unless this is not required by the nature of the allegations made,
    c) indication of the person responding.
  9. A response to the Customer’s Complaint shall be provided as soon as possible, however no longer than 14 days from the receipt of the Complaint.
  10. The decision to compensate the Client or make a refund must always be approved by the Lessor: Waldemar Pawlikowski, Małe Ciche 32b, 34-531 Murzasichle, NIP: 736-111-18-07.
  11. Realisation of the payment of the financial claim or other compensation to the Client shall take place immediately, but no later than 30 days from the date of recognition of the Complaint, based on the decision of the Lessor.
  12. The Customer retains the right to bring an action regarding the Complaint before a common court of law in accordance with applicable law.
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